Frequently Asked Questions

The General Manager at the Centre is the contact for room hire and funerals. 

Yes, contact the General Manager at the centre office or call on 01484 420383 for arrangements and availability.

The invoice will explain the payment options.
Basically payment by Direct Debit or payment for the whole year in advance are the preferred and less expensive options for you and WGSMC Ltd
Direct Debit authorisation forms are available at the Leisure Centre.

Monthly payment by cash, cheque or standing order are also possible but these methods will result in extra charges.

Disciplinary policy for Residents  
Introduction
This policy sets out a framework of offence classification measured against the number of occasions a member has had to be disciplined to provide objective guidance on the length of any suspension from the facilities.   Offence Classification Offences can be classified in one of four categories:  
Minor - Offences include breaches of rules, such as being found in the Gym while under age of 18 or with a guest present.
Intermediate - Offences include verbal insults aimed at staff or other residents, possibly threatening violence but with no violence involved.
Major - Offences include initiating a violence towards another resident or member of staff.
Criminal - An offence that includes criminal activity, whether pursued by police or not.  
The above classification is intended to give an indication of the type of offence, and is not an exhaustive list of offences under each category.
The indicative action to be taken against an offender is based on the number of previous offences, if any, and the classification of the offence committed.
The indicative action for 1st, 2nd, 3rd, 4th and 5th offences for the different classifications are bans from the Centre's facilities of:
Minor - 1. warning letter; 2. 1 week to 1 month; 3. 1 month to 3 months; 4. 3 months to 6 months; 5. 6 months to 2 years
Intermediate - 1. 1 week to 1 month; 2. 1 month to 3 months; 3. 3 months to 6 months; 4. 6 months to 2 years; 5. 2 years to sine die
Major - 1. 1 month to 3 months; 2. 3 month to 6 months; 3. 6 months to 2 years; 4. 2 years to sine die; 5.  sine die
Criminal - 1. 6 months to 2 years; 3. 2. 2 years to sine die; 3. sine die; 4. sine die; 5. sine die
 
The above provides an indication of the length of suspension a resident can expect for transgressions.  The Board retain the flexibility to go outside of these indicative guidelines for exceptional circumstances.